Information we collect
When you use Naru, we collect certain information to provide and improve our service.
- Discord User ID: your unique Discord identifier, used to recognize you across sessions and servers.
- Discord Server ID: the identifier of servers where you interact with Naru, used for server-specific settings.
- Message content: the content of messages you send when interacting with Naru directly.
- Conversation history: records of your conversations with Naru to enable memory features.
- Command usage: information about which commands and features you use.
- Timestamps: when you interact with Naru, for ordering and service improvement.
Message content and AI processing
When you send messages to Naru, your message content is processed by AI systems to generate responses.
- Messages you send to Naru are processed by AI systems to understand your request and generate a response.
- Your messages may be sent to third-party AI service providers for response generation.
- Conversation context may be included with your messages to provide more relevant and personalized responses.
How we use your information
We use the information we collect for the following purposes:
- Provide the service: process your messages and generate AI responses.
- Improve the service: analyze usage patterns to enhance Naru's features and performance.
- Remember your preferences: store information you share with Naru to personalize your experience.
- Maintain conversation context: remember past conversations to provide more relevant responses.
- Send reminders: deliver reminders and notifications you have requested.
- Analytics: analyze aggregate, anonymized usage to understand how the service is used.
Naru's memory features
Naru includes memory features that let her remember information about you across conversations.
- What Naru remembers: things you tell her — your birthday, preferences, interests, or other details you choose to share.
- Per-user memory: your memory data is tied to your Discord user ID, so it follows you across servers.
- Your control: you can ask Naru to forget specific information at any time. Just tell her what to forget.
- Privacy between users: memory data is not shared between users. What you tell Naru remains private to you.
Data retention
We retain your data for as long as necessary to provide the service and comply with our legal obligations.
- Conversation history: retained for a limited period to enable memory and conversation context.
- Memory data: retained until you request deletion or delete your account.
- Server data: when Naru is removed from a server, server-specific data may be deleted.
- Deletion requests: you may request deletion of your data any time via our Discord support server.
Data sharing
We're committed to protecting your privacy.
- We do not sell your data: we do not sell, rent, or trade your personal information.
- AI processing: message content may be sent to third-party AI providers to generate responses.
- Legal requirements: we may disclose information if required by law or in response to valid legal requests.
- Anonymized data: we may share aggregated, anonymized data for analytics and research.
Third-party services
Naru operates alongside several third-party services, each with their own privacy practices.
- Discord: Naru runs on Discord. Your use of Discord is subject to Discord's Privacy Policy.
- AI providers: we use third-party AI providers to generate responses. They process message content as described above.
- Payment processors: premium subscriptions are processed by third-party processors. We do not store full card details.
We encourage you to review the privacy policies of these third-party services.
Your rights
You have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Deletion: request that we delete your personal data.
- Correction: request that we correct any inaccurate data.
- Memory control: ask Naru to forget specific information at any time.
To exercise any of these rights, contact us via our Discord support server.
Children's privacy
Naru is not intended for use by children under 13. We don't knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.
Security
We implement reasonable technical and organizational security measures to protect your data, including:
- Encryption of data in transit and at rest.
- Regular security assessments.
- Access controls limiting who can access your data.
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we update the "Last updated" date at the top.
For material changes, we may provide additional notice via our Discord support server. Continued use of Naru after changes constitutes acceptance.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us via our Discord support server.